Writing to the Blockspinscasino.uk team
Blockspins is the brand this site reviews, and if you've got a question about how we cover it – a fact you think we've got wrong, a figure that needs updating, or something you'd like us to look into – that's exactly what this page is for. We're an independent information portal, not the operator, so our inbox deals with editorial matters rather than account issues. Email us at [email protected] and a member of the team will get back to you. We aim to reply within 48 hours, though it can occasionally take a little longer if a query needs checking against the operator's own published terms.
What we can (and can't) help with
Our job is to research and explain what Blockspins publishes about its casino and sportsbook – the welcome offer, the wagering conditions, how withdrawals work, that kind of thing. If you've spotted something on this site that looks out of date or inaccurate, tell us and we'll check it against the operator's own current terms. That's the extent of what we can meaningfully act on.
What we genuinely cannot do is anything that touches your actual account. We have no access to player balances, deposits, withdrawals, bonus credits or verification status – none of that sits with a review site, and it never will. Sending us an account question just means a slower answer, because we'll only be able to point you back to the operator anyway.
Getting in touch about your Blockspins account instead
For anything account-specific – a deposit that hasn't shown up, a withdrawal you're waiting on, a question about the 100% welcome bonus or the 40x turnover attached to it – the operator's own support channels are the right route. Blockspins offers live chat directly on its platform, and its support team can also be reached by email through the addresses listed on its own site. They're the only ones with visibility into your account, so they're the only ones who can actually resolve it.
Worth remembering: self-exclusion requests, in particular, have to go through the operator directly by email, since that's how the process is set up. We can explain how it works in general terms; only Blockspins can action it for a specific account.
Understanding the split between us and the operator
It's a distinction that matters more than it might seem. Blockspinscasino.uk publishes independent commentary and factual summaries about Blockspins – we're not affiliated with the operator, we don't run the casino or sportsbook ourselves, and we can't move money, unlock accounts or override a decision made on the platform. Keeping that boundary clear is, in our view, the only honest way to run a review site: readers should know exactly who they're talking to at each stage, rather than assuming one inbox covers everything.
Questions people ask before writing in
Can you help me recover a Blockspins password?
No – password resets and login issues sit entirely with the operator's own support team, since only they have access to account credentials.
Will you pass my message on to Blockspins?
We don't act as a go-between for account matters. It's quicker, and more reliable, to contact the operator directly yourself.
What if I think a fact on this site is wrong?
That's exactly the kind of email we want – tell us what you've found and we'll verify it against the operator's published terms.
Do you offer support for gambling-related concerns?
We're not a treatment service, but the section below lists organisations that are, and they're free to contact.
Getting support with gambling, however you found this page
If any of this brought you here because gambling has stopped feeling like entertainment, that's worth acting on sooner rather than later. GamCare runs the National Gambling Helpline on 0808 8020 133, free and available 24/7, and BeGambleAware offers confidential advice regardless of which operator you've been playing with. This site is restricted to those aged 18 and over (18+), and if a device in your household is shared with anyone younger, parental-control software such as Net Nanny or Qustodio is a sensible extra step.